Engineering & User Support
Support & Bug Report
We strive for 100% mathematical accuracy and up-to-date display specifications. If you discover a calculation discrepancy, an incorrect device specification, a broken route, or a visual glitch, let us know and our engineering team will investigate.
Direct Contact
Submit a Bug Report or Question
Click below to open your email client with a pre-filled bug report template, or email us directly at we.raxatechnology@gmail.com.
Support Email:we.raxatechnology@gmail.com
Maintained By:Raxa Technology
Response:Support requests are reviewed by the CalculatePPI team.
Helpful Bug Report Checklist
To help us reproduce and resolve the issue quickly, please include as much of the following information as possible:
- 1. Tool or URL: Which page or calculator did the issue happen on? (e.g. /, /screen-finder/, /devices/iphone-17-pro-ppi/)
- 2. Screen Specs & Inputs: The exact resolution (width × height in pixels) and diagonal size in inches entered.
- 3. Steps to Reproduce: What buttons, preset chips, or controls did you click?
- 4. Observed vs. Expected: What result or behavior did the tool show, and what did you mathematically or physically expect?
- 5. Browser & Device: Your operating system (macOS, Windows, iOS, Android) and browser (Chrome, Safari, Firefox).
- 6. Error Messages or Screenshots: Any red messages in your browser developer console or visual screenshots.